Anyone who sends e-mail a lot should be relieved to hear two companies who aim to standardize and improve legitimate e-mail delivery have aligned and merged together. ReturnPath
It's Time to Terminate 'Early Termination Fees'
A recent court ruling against Sprint (S), has declared audacious Early Termination Fees to be illegal; resulting in Sprint to pay $73 million dollars to customers who were charged
Managing (User, Consumer and Customer) Expectations
Whenever a product, service or feature is released into the hands of your consumers, customers and users, the provider must always continually need to manage expectations to meet
The 'New' Facebook is Here
After many months of speculation and veilled warnings issued to application developers, Facebook looks like they are ready to start rolling out their new layout for their social
Service is the New Product
Lately, I've noticed a trend in how products are marketed to consumers, most notably, service. No longer is it just a product's features which make it sell; it's the service that
The Customer Service Department
The Customer Service department in many companies are believed by many to be the source of customer service. I disagree, because every employee in a company can offer customer
