We get it; businesses need to use social media, but what many brands overlook is all the overhead needed in establishing a rock-solid social media presence. It has nothing to do
10 Ways to Provide Killer Social Customer Service
Isn’t customer service a social activity? Why hide it? Aside from sharing sensitive account information, brands should have nothing to hide. People already share their customer
Be Intentional
Oh, great. Yet another introspective reflection on my past and future packed up by some basic common sense. Bear with me for just a moment. It’s not easy to be intentional.
Do you have a Twitter account? Yes.
Recently, an example supporting why it's necessary for organizations to educate their staff on their social media practices was forwarded to me. It concerns Coach, that high-end
Excluding Others Based on Klout
I mentioned in a comment, “Not everyone can be an Ann Handley or a Chris Brogan,” on a blog that explains KloutPout. TLDR: Klout has special offers for people with high influence
My Obligatory Guide to Using Google+
Every social media expert has done it. They've told you how you should use Google+. Well, I'll be comprehensive with this tutorial on Google Plus. Use it if you want to. Use it to
