It's probably a good time that I share my thoughts on the tireless debate surrounding online community moderation of user contributed content -- what works, what doesn't and what
Facebook Spam: You’ve Got to Be Kidding, Right?
I have a new friend -- or do I? After I logged into Facebook, I was presented with a rather nice looking female who found me and wants to be friends. Oh, joy!
Customer Service is More Than Just Call Centers
Customer service is a term frequently used among service providers which is often delivered in the form of call centers. It's important to understand that customer service applies
How to Uninstall RealPlayer
RealPlayer has been labeled Badware and they've advised that you uninstall RealPlayer. However, understand that uninstall is not enough to remove their software. This media player
Are Anonymous Comments Really That Bad?
Topix CEO Chris Tolles doesn't think anonymous (unregistered) users are that much of a risk to a community. He decided to have his engineers pull some data on registered vs.
5 + 1 Things Journalists Can Do to Help Their Web Sites
It is a shame when I try to read a news article on WaPo or NYTimes, I'm presented with a login curtain forcing me to register. Registering isn't hard, it just another obstacle to
