I see a lot of reports and discussion in the space of customer service, specifically how companies can improve their customer service. I want to show a very simple example of how
What If You Had a Million Twitter Followers?
Would you still reply to everyone one of them? If not, you don’t deserve to have a million Twitter followers. Stop counting followers. Stop counting replies. Stop counting
Facebook Foreclosure – What Will You Do?
Many brands love their Facebook Page, their fans, their promos, their tabs and let’s not forget, all the comments, Likes and all that fun. But what happens when Facebook
Don't like Promoted Tweets on Twitter? Tell them.
My view has shifted a bit on Twitter’s method of monetizing their service through Promoted Tweets. I maintain that it’s not a scalable monetization medium and it will significantly
Social Media is Easy as Driving a Stick
Alright, so in the back (or the front) of my mind since I purchased a '98 Camaro Z28* was facing my fear of the manual transmission. I instantly drew many similarities to how
Guide to Social Media for Parents (Series)
Since the Jessi Slaughter incident, I’ve been thinking about how I can help others manage and understand how to broach the subject of social media with their children. I’ve come up
