How to Respond to Negative Reviews

Yesterday, I spoke at TechPhx about how entrepreneurs can respond to damaging reviews or other critical statements from customers online. Criticism is a healthy part of any business and surely, you will encounter someone … [Read more...]

Facebook, Minors and Advertising

This morning, I was tipped from a PR firm letting me know that Facebook is currently in the midst of a controversy involving minors and their presence in advertising throughout the popular website. I have mixed views on … [Read more...]

Another Massive Email Data Breach

Best Buy, JP Morgan Chase, Capital One, Kroger, TiVo, US Bank, Walgreens, Marriott Rewards, Ritz-Carlton Rewards, Citi, McKinsey & Co., New York & Co. and Brookstone customer databases hacked/compromised due to … [Read more...]

Customer Service Starts with Listening

I see a lot of reports and discussion in the space of customer service, specifically how companies can improve their customer service. I want to show a very simple example of how simple it is to wow users in your … [Read more...]

How to Unsubscribe from Qwest Phone Books

If you're reading this post, you can opt out of unwanted phone books from Qwest. It's easy and it took me about 30 seconds. I wish I knew this before I received three phone books this evening that I absolutely don't and … [Read more...]

My Thoughts on Facebook Messaging

As you might know, Facebook will be expanding the messaging features for its users to support an email alias for users. It made all the news from mainstream media down on through social media and pretty much pegged the … [Read more...]

Listen, Respond and Support Your Community

User communities are powerful. They can be the silent minority or the loud majority and they cause an impact to the bottom line of a business. Apple is a fine example of why supporting their user community could have … [Read more...]