Many traditional thinkers believe it's ideal to conceal errors, issues and other inadequacies quietly. Unfortunately, all it takes is one person to sound off on their experience to
Consumer Advocacy: MySpace AMBER Alerts
I logged into my MySpace account and discovered an AMBER Alert located at the top, center of the dashboard. While it appears they deployed this system earlier this year, I'm glad
How to Effectively Turbo Your Complaint to the Top of an Executive's Desk
Have you been scammed by a large company? Have you grown tired of getting the run around? If so, then you must learn about the art of Turboing to the top in the corporate ladder so
User Feedback in a Web 2.0 World
Yesterday morning, I received a Tweet from Jason Calacanis, who is current is building Mahalo, asked for suggestions and feedback on a redesign of their site. I quickly saw how
Consumer Advocacy: Microsoft Abandons MSN Music Users (to Enforce DRM)
Last week, Microsoft announced to MSN Music users that they would be discontinuing their online music service -- including not honoring licensed music by means of legitimate paid
Consumer ADvocacy: Consumer Targeting Explained
In an effort to help people better understand what consumer targeting is and what it could become, I share some useful info for the average consumer. (Consumers in this context are
