Joe Manna

My Perspective on Business, Social Media & Community

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January 20, 2011

Predators and Prey

I know this world is more than a zero-sum game, but you can’t deny the fact a minority of predators consume the majority, their prey. As a friend once said in a separate

January 18, 2011

I don't want to be a social media helpdesk.

It’s not often I share my own struggles and challenges here, but in the interest of transparency and accountability, I am. One of the outcomes of being superb in many respects of

January 13, 2011

Customer Service in 2011

In light of social media and consumers who are hyper-connected to their phones and email, why is good customer service so difficult to receive? There is absolutely no reason for it

January 6, 2011

My Next Apartment

Damnit, I hate being so picky. For anyone who knows me, they know I am okay with just about anything. Clothes, shoes, food, TV, movies, friends, relationships, etc. I’m pretty

December 23, 2010

Thoughts on the Proposed 'Do Not Track' Legislation

I’ve been reading a lot about the so-called “Do Not Track” initiative the FTC is undertaking in an effort to combat aggressive targeted advertising on people. Coming from the

November 30, 2010

What am I thankful for?

I’ve been told by someone that don’t always take notice for what I’m inherently grateful for. Well, here we go. I’m thankful for…

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