A recent court ruling against Sprint (S), has declared audacious Early Termination Fees to be illegal; resulting in Sprint to pay $73 million dollars to customers who were charged
Social Media Supplements MSM During Disasters
Today, Southern California was rocked with an 5.6 earthquake. While it's definitely newsworthy, social media prevailed at getting the message out first over mainstream media (MSM).
Managing (User, Consumer and Customer) Expectations
Whenever a product, service or feature is released into the hands of your consumers, customers and users, the provider must always continually need to manage expectations to meet
The 'New' Facebook is Here
After many months of speculation and veilled warnings issued to application developers, Facebook looks like they are ready to start rolling out their new layout for their social
Spammer Gets 2.5 Years for Spamming AOL
Spamming doesn't pay -- especially if you're Adam Vitale, 27 from New York, was sentenced after his guilty plea for spamming more than 1.3 million AOL users. His partner in crime,
Service is the New Product
Lately, I've noticed a trend in how products are marketed to consumers, most notably, service. No longer is it just a product's features which make it sell; it's the service that
