Joe Manna

My Perspective on Business, Social Media & Community

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June 25, 2014

A Disturbing Email Marketing Trend: Sneaky Unsubscribe Tactics

I’ve witnessed an unfortunate trend over the past several months involving more email senders making unsubscribing a challenging experience for recipients. I’ve been in the email

June 20, 2014

Class Action Rebate Settlements

You might have seen those official notices informing you that you could be party to a class-action settlement with a company. There’s a nifty website that will help you keep up on

December 18, 2012

Instagram and the Importance of Communication

"Everybody look what's going down There's battle lines being drawn Nobody's right if everybody's wrong" --Buffalo Springfield, 'For What It's Worth' A disturbance in the

November 12, 2012

How to Respond to Negative Reviews

Yesterday, I spoke at TechPhx about how entrepreneurs can respond to damaging reviews or other critical statements from customers online. Criticism is a healthy part of any

May 26, 2011

Facebook, Minors and Advertising

This morning, I was tipped from a PR firm letting me know that Facebook is currently in the midst of a controversy involving minors and their presence in advertising throughout the

April 2, 2011

Another Massive Email Data Breach

Best Buy, JP Morgan Chase, Capital One, Kroger, TiVo, US Bank, Walgreens, Marriott Rewards, Ritz-Carlton Rewards, Citi, McKinsey & Co., New York & Co. and Brookstone

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