I Hate Norton!

Cannot connect to AOL after running LiveUpdate on March 15, 2006
Error 72-mcll AOL connectivity has been interrupted. Check the modem connectivity
case no.7329430538
agent : Feroze_Khan

cannot connect to the internet using a dialup connection error 72-mcll in AOL…since march 15th 2006
action>>checked device manager>>modem was detected and was installed good without conflicts.
action>>looked in control panel>>phone and modems options and the modem was showing up and was attached to COM2
action>>changed the COM2 to COM3…success…
action>>tried to connect to AOL…same error….72-mcll
action>>uninstalled the modem and restarted the computer……modem back up and looked good.
action>>tried to connect to AOL…same error…72-mcll
action>>did disk clean up………on C: drive….success
action>>did msconfig>>unloaded the unknown start up items by trial and error method (leave the basic start ups )….restarted
action>>tried to connect to AOL…same error…72-mcll
action>>optimised the virtual memory……to 2048 ( 2 times the RAM) as initial and 3072 ( 3 times the RAM) as maximum…restarted
action>>tried to connect to AOL…same error…72-mcll
action>>tried to repair the AOL connectivity services ( ctrl panel>>add/remove programs>>AOL connectivity services>>change/remove>>repair
action>>restarted…tried to connect to AOL…same error….72-mcll
action>>looked up the web…for a resolution….
link>>symantec Document ID:2006031520164313
Last Modified:03/17/2006….link below

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031520164313?OpenDocument&wsrc=hho&src=hot&prod=Norton+Internet+Security&ver=2005+AntiSpyware+Edition&csm=no&seg=hho

action>>Norton Internet Security or Norton Personal Firewall
Click Start > All Programs > Norton Internet Security > Norton Internet Security.
In the right pane, click Security.
Click Turn Off……. until the system restarts…
Click OK.
action>>Norton AntiVirus installed by itself
Click Start > All Programs > Norton AntiVirus > Norton AntiVirus.
Click Options.
If you see a menu, click Norton AntiVirus.
disabled all the services of norton antivirus….until the system restarts…
Click OK.
action>>tried to connect to AOL….and there was success…and she was connected….online
action>>browsed as many websites as possible….success…..
action>>while being online……activated live update from the main page of NIS or NAV page……message>>you need to upgrade your subscription to get the live update….upgrade now…..and would not proceed without payment…cust didnot want to pay for the upgrade
cust asked me to have the norton internet security removed from the computer…..
action>>add / remove programs….uninstalled NIS (norton internet security) followed by NSC (norton security center)…restarted the computer and tried to connect to the internet via AOL dial up….
and the cust was online……success after hard work and research……
cust was online and everything looked positive and good…..
cust was very satisfied as the issue was resolved…..
issue resolved….case stands closed

Attn.: Customer Service
For several weeks already I’m having a connectivity problem to AOL. Every thime I have to go to the net I loose the connection, and I have to reload it five to six times, at a time!!!
First I get : “Response from the service is delayed: (01-00001), then I get: Error: 72-MCLL and in other caes I get: Error: 46-FACC, and “Rebuilding the AOL adapter? (less than 2 minutes)?In more than 5 years I haven’t even touch the phone jack(wall), I replaced my PC system a little over a couple of years ago.
Is there an intelligent way you can stop this missery? I bet you should!

I keep getting these error messages and disconnected and I don’t even have Norton.

I have been getting the 72-MCLL error message for ages and am so tired of it?

I hate Symantec not only because their screwed, extremely slow and buggy product – Norton Antivirus and Internet Security. Their detection methods and support become worse and worse with years. As a software developer, some years ago I already had a false positive problem with Symatec antivirus – I wrote them and they excluded my software from the scan with excuses. But that was only the beginning.. After some months my software anyway is getting added to their virus database!!! and all my last attempt to contact Symantec are failed, they do not answer or just send a robot answer that “there is no change in our detection”. Absolutely no live humans who could explain why they are doing it! I really hate this criminal and unresponsive Symantec company with their horrible Norton security products. The quality of their database is AWFUL, more viruses they add- more they happy. And that doesn't matter that they kill someone's business and reputation – if you don't have a money for the lawyer, you don't matter for them.